Patient Frequently Asked Questions

Q: When will I start seeing changes?

Each patient will respond differently. We cannot tell you exactly when changes will occur, only that your health will improve if you follow the treatment plan. Our physicians will discuss your plan of care with you and answer your questions during your office visit. Your healing depends on your dedication.

Q: Who do I ask if I have questions about my medications or supplements?

Contact the PMC office during regular business hours or leave an email or voice message with the appropriate PMC staff member. Additionally, your doctor should be able answer your general questions and provide you with current information.

Q: Where can I find the recommended supplements?

Our Progressive NutraCare Store covieniently stocks prescription grade supplements in-house or you can purchase them online.  Although we offer them at very competitive prices, you are under no obligation to purchase them from us. If NutraCare does not have what is prescribed we will help you find the products at other retailers or pharmacies.

Q: What if I have questions about my bill?

Please contact the PMC Billing Records Department during regular business hours. Our billing specialists and insurance verifiers are available to help you with your questions. We are happy to talk with your insurance company to help you maximize your benefits. We will work with your budget regarding our many payment options.

Q: How do I get a prescription refilled?

In most cases, our physicians will provide you with enough medication to get you to your next appointment. If this is not the case, please call PMC directly or have your pharmacy contact us on your behalf. However, DO NOT WAIT until the bottle is empty. For your safety, it is our policy to refill prescriptions only if you have been seen for your follow-up appointments. We will schedule an appointment expeditiously so that the doctor can review your status and prescribe a treatment plan.

Q: How long will it take for a return phone call?

For the fastest response please email the person needed from our contact page. When you leave a phone message it may be 24 hours before you receive a response. PMC sets itself apart from many other healthcare facilities by spending concerted time with you. They answer your questions, review your current health status, and listen to your concerns.